FAQ

Is your question not here? Feel free to email us via the contact page. We reply within 24 hours.

Ordering and personalising

How do I provide the names and the date?

On the product page you enter the names exactly as they should appear on the product, and optionally your wedding date, before adding the product to your cart. Check the spelling carefully: we make it exactly as you enter it.

Can I change something after I have ordered?

Email us as soon as possible, preferably within 24 hours. If your product is not in production yet, we are happy to change it. After that, unfortunately, it is no longer possible.

Do all favours in one order get the same text?

Yes. Guest favours, such as the bottle openers, are made with one text per order: your names and wedding date. Want different texts? Then place separate orders, or send us a message.

How big does my order have to be?

Favours are ordered per pack, for example 25, 50, 100 or 150 pieces. The bigger the pack, the lower the price per piece. Need more? Ask for a custom quote.

Delivery and shipping

How long until I receive my order?

Because everything is made especially for you, delivery takes 2 to 3 weeks to your door in the Netherlands and Belgium, and 2 to 4 weeks in the rest of the EU.

What is the latest I should order?

Order at least 4 weeks before your wedding, and favours at least 5 weeks ahead (one week earlier outside the Netherlands and Belgium). Enter your wedding date on the product page and you immediately see until when you can order. Is it tight? Send us a message and we will see together what is still possible.

Which countries do you ship to?

To the Netherlands, Belgium and the other countries of the European Union. Countries outside the EU will follow. Do you live there? Send us a message and we will see what we can do.

What does shipping cost?

Within the Netherlands and Belgium €6.95, to the rest of the EU €12.95. From €55 we ship for free everywhere. You pay nothing extra on delivery.

Can I track my package?

Yes. As soon as your order is on its way, you receive an email with a tracking code.

Returns and complaints

Can I return a personalised product?

Products with names, a date or an engraving are made especially for you. We therefore cannot take them back or exchange them. Products without personalisation can be returned within 14 days of receipt; read our return policy for details.

Something is wrong with my order. What now?

Is your product damaged, or does the text not match what you entered? Send us a photo via the contact page within 7 days of receipt. We will fix it, with a new product or your money back.