Terms of service

Article 1 – Identity of the trader

Bridally is a trading name of AZmediair.
Registered address: Ternatestraat 60, 1095 VM Amsterdam, the Netherlands (not a visiting or return address).
Email: contact@bridally.nl
KvK number: 94034281
VAT number: NL005059750B40

Article 2 – Applicability

These terms and conditions apply to every offer by Bridally and to every distance contract concluded between Bridally and the consumer. Before the contract is concluded, the text of these terms is made available. The consumer can save or print them.

Article 3 – The offer

All products are described as completely and accurately as possible. Images are a true representation; colours may differ slightly on screen. Obvious mistakes or errors in the offer do not bind Bridally.

Article 4 – The contract

The contract is concluded at the moment the consumer places the order and Bridally confirms it electronically. Bridally confirms receipt of the order by email.

Article 5 – Prices

All prices are in euros and include VAT, unless stated otherwise. Shipping costs are stated separately before the order is completed.

Article 6 – Right of withdrawal and exception

The consumer has the right to dissolve the contract within 14 days of receipt without giving a reason, as described in our return policy. The right of withdrawal does not apply to products made to the consumer's specifications or that are clearly personal (personalised/custom-made items, such as products with a name, date or engraving). This is clearly stated before purchase.

Article 7 – Delivery and performance

Bridally observes the greatest possible care in the execution of orders. Because products are made to order and personalised, delivery time is on average 2 to 3 weeks (2 to 4 weeks outside the Netherlands and Belgium). Stated delivery times are indicative. Orders are fulfilled within 30 days at the latest, unless agreed otherwise. The risk of damage and/or loss rests with Bridally until the moment of delivery.

Article 8 – Payment

Payment is made via the payment methods offered on the website. The products remain the property of Bridally until full payment has been received.

Article 9 – Complaints

Complaints about the performance of the contract must be submitted, completely and clearly described, via contact@bridally.nl within a reasonable time after the consumer has discovered the defects. Bridally replies within 14 days.

Article 10 – Applicable law and disputes

Contracts between Bridally and the consumer are governed exclusively by Dutch law. Consumers in the EU can also submit disputes via the European Commission's ODR platform: https://ec.europa.eu/consumers/odr.